FAQ

1. What Products Do You Sell?

We specialize in handmade home goods and decorative home accessories designed to add warmth, character, and creativity to your living space. Please refer to individual product pages for product details and materials.

2. How Do I Place an Order?

Browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Enter your shipping and payment information to complete your order.

3. Can I Change or Cancel My Order?

Please contact us as soon as possible if you need to change or cancel an order. Changes cannot be guaranteed once processing or shipping has begun.

4. How Long Does Shipping Take?

Orders are typically processed within 1–3 business days. International shipping may take approximately 7–15 business days after dispatch, depending on the destination and carrier.

Handmade or made-to-order products may require additional preparation time. Please check our Shipping Policy and the relevant product page for details.

5. Do You Provide Order Tracking?

When tracking information is available, it will be sent to the email address provided at checkout. Tracking updates may take some time to appear.

6. Can I Return an Item?

Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy and applicable law. Please contact customer support before sending any item back.

7. What If My Item Arrives Damaged or Incorrect?

Please contact us promptly with your order number and clear photos of the issue. We will review the case and help arrange an appropriate solution.

8. When Will I Receive My Refund?

Once an approved return has been received and inspected, we aim to initiate the refund within 5–10 business days after approval. Your bank or payment provider may require additional time to process it.

9. Are Handmade Products Exactly the Same?

Small variations in color, texture, shape, or finish may occur due to the nature of handmade craftsmanship and materials. We aim to ensure that each product remains consistent with its description.

10. Which Payment Methods Do You Accept?

Available payment methods are displayed at checkout. Please review the checkout page for the current options.

11. Do You Ship Internationally?

Shipping availability depends on the destination and the shipping options offered at checkout. Please confirm that your address is supported before placing an order.

12. How Can I Contact You?

You can reach us using the customer service contact information published on our website.

Company: Shenzhen Dongxue Technology Co., Ltd.

Phone: +86 139 2347 6105

Please include your order number when contacting us about an existing order.

Thank you for shopping with us!