Return & Refund Policy

Your satisfaction matters to us. If there is a problem with your order, please contact our customer support team so we can help.

1. Return Eligibility

You may request a return within 30 days of delivery, subject to applicable law and the conditions below.

To qualify for a standard return, items must generally be unused, undamaged, and returned with their original packaging and accessories.

Certain products, including personalized, customized, or made-to-order items, may not qualify for change-of-mind returns where permitted by law. This does not affect your rights regarding defective, damaged, or incorrectly supplied products.

2. How to Request a Return

Before returning any item, please contact our customer support team.

Please provide:

• Your order number

• The item you wish to return

• The reason for the return

• Photos of the item, if it is damaged, defective, or incorrect

We will review your request and provide return instructions if your return is approved. Please do not send items back without receiving instructions from our team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us promptly and include supporting photos where possible.

After reviewing the issue, we will offer an appropriate solution, which may include a replacement, return, or refund, in accordance with applicable law.

4. Return Shipping Costs

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs, where permitted by law.

If the return is caused by our error, or the item is confirmed to be defective or damaged upon arrival, we will cover reasonable return shipping costs or provide another legally appropriate solution.

5. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by law. We aim to initiate approved refunds within 5–10 business days after approval. Your bank or payment provider may require additional time to post the funds.

6. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability and applicable return conditions.

7. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

Nothing in this policy limits any mandatory consumer rights applicable to your purchase.

8. Contact Us

For return, refund, exchange, or order cancellation assistance, please contact our customer support team:

Company: Shenzhen Dongxue Technology Co., Ltd.

Email: service@rummn.com

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with us!