Terms of Service
Welcome to our website. These Terms of Service ("Terms") govern your access to and use of our website and your purchases from Shenzhen Dongxue Technology Co., Ltd. ("we," "our," or "us").
By using our website or placing an order, you agree to these Terms and our applicable store policies. If you do not agree, please discontinue use of our website.
1. Online Store
Our website offers handmade home goods and related home accessories. We reserve the right to update product offerings, pricing, availability, and website content, subject to applicable law.
2. Product Descriptions
We make reasonable efforts to display product descriptions, images, colors, dimensions, and materials accurately.
Because handmade products may involve individual craftsmanship or natural materials, minor variations in color, texture, shape, finish, or dimensions may occur. Such variations do not necessarily indicate a defect, provided the product conforms to its description and applicable legal requirements.
3. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products. Order confirmation does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to refuse or cancel an order where legally justified, including cases involving suspected fraud, pricing errors, stock issues, or inaccurate order information. If payment has already been collected for a canceled order, we will arrange an appropriate refund.
4. Prices and Payments
Product prices and applicable shipping charges will be displayed on the website or at checkout.
You agree to provide accurate billing, shipping, and contact information. Applicable taxes, duties, and other charges will be handled as disclosed at checkout and in accordance with applicable law.
5. Shipping and Delivery
Shipping estimates, available destinations, shipping charges, and delivery conditions are described in our Shipping Policy.
Delivery dates are estimates unless expressly guaranteed. We will address shipping problems in accordance with our published policies and applicable consumer protection laws.
6. Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy. Nothing in these Terms excludes or restricts rights that cannot legally be excluded or restricted.
7. Intellectual Property
Unless otherwise stated, website content, including text, graphics, photographs, logos, and design elements, is owned by or licensed to us.
You may not reproduce, distribute, modify, or commercially exploit our content without prior written permission, except where permitted by law.
8. Acceptable Use
You agree not to use our website for unlawful purposes, attempt to interfere with its operation or security, submit fraudulent orders, or misuse our website content.
We may take reasonable action to protect our website, customers, and business from misuse, subject to applicable law.
9. Third-Party Services
Our website may rely on third-party providers for payment processing, analytics, shipping, and other services. Their services may be subject to separate terms and privacy policies.
10. Limitation of Liability
To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms limits liability or consumer rights that cannot be limited or excluded under applicable law.
11. Changes to These Terms
We may update these Terms from time to time. Revised Terms will be posted on this page and will apply as permitted by applicable law.
12. Governing Law
These Terms are subject to applicable laws and regulations. Mandatory consumer protection rights in the customer's jurisdiction remain unaffected where applicable.
13. Contact Information
Company: Shenzhen Dongxue Technology Co., Ltd.
Address: Room 702, No. 16, Lane 7, Daguangkan Village, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen
Phone: +86 139 2347 6105